This Shipping Policy applies to purchases from Lumshade. Delivery dates are estimates, not guarantees.
Standard shipping is free on every order to an eligible US address. No shipping charge is added after checkout.
1. Service area
We ship to all 50 United States, including Alaska and Hawaii. We don't currently ship to P.O. boxes, APO/FPO addresses, freight forwarders, US territories or international destinations.
An order confirmation doesn't guarantee shipment. If we can't deliver an order, we'll cancel it and refund the full amount to your original payment method.
2. Processing time
Orders are processed within 1–2 business days after payment is confirmed. Business days are Monday–Friday, excluding US federal holidays. Orders placed after 2:00 PM Central Time, on weekends or on holidays are processed the next business day.
3. Delivery estimates
| Destination | Processing | Transit after dispatch | Cost |
|---|---|---|---|
| Contiguous US (48 states) | 1–2 business days | 3–7 business days | Free |
| Alaska and Hawaii | 1–2 business days | 5–11 business days | Free |
Processing time and transit time are separate. Delivery can take longer because of carrier volume, weather, peak seasons, address issues or other events outside our control.
4. Carriers and packaging
- We ship with USPS, UPS or FedEx, depending on the item and destination.
- Lamps are packed with protective inserts to protect ceramic bases, glass parts and fabric shades in transit.
- Orders with several items may arrive in more than one package. Shipping stays free.
5. Shipping address
Please make sure your shipping address is complete and correct at checkout. If you spot a mistake, email us right away; we can change the address only before the order ships. Orders returned to us because of an incorrect or undeliverable address can be reshipped or refunded under our Returns & Refund Policy.
6. Tracking your order
When your order ships, we email a shipping confirmation with your tracking number to the address used at checkout. You can also enter it on our Track Your Order page. Please allow up to 48 hours after the shipping email for tracking to show activity.
If tracking hasn't moved for several business days, or shows delivered but you can't find the package, check around your delivery area and with neighbors, then contact us and we'll open a carrier inquiry.
7. Damaged, missing or incorrect shipments
Inspect your order when it arrives. If an item is damaged, missing or incorrect, email contact@lumshade.shop within 7 days of delivery and include:
- your order number and delivery address;
- clear photos of the shipping box, labels, packaging, the lamp and any visible damage; and
- a short description of the issue.
If the base is cracked, the cord is damaged or the socket is broken, don't use the lamp. Keep it and the packaging until we confirm the next step.
We'll send a replacement or issue a full refund at no cost to you.
8. Lost or delayed packages
If your order hasn't arrived within 10 business days after dispatch, contact us. We'll check with the carrier and, if the package is confirmed lost, send a replacement or a full refund.
9. Refused or undeliverable packages
If a package is refused or returned to us as undeliverable, contact us. Once it's back with us, we can reship it or refund the order under our Returns & Refund Policy.