Accessibility is an ongoing process. We aim to identify and reduce barriers using recognized practices, including guidance in the Web Content Accessibility Guidelines (WCAG), while we test and improve the website.
Our accessibility efforts
As the website develops, our goals include:
- clear headings, labels, page titles, link text and error messages;
- keyboard access and a visible focus indicator for interactive controls;
- text alternatives for meaningful product and content images;
- adequate text contrast and content that can be zoomed without losing essential information;
- responsive layouts for desktop, tablet and mobile screens;
- forms that identify required fields and explain validation errors;
- captions or alternatives for meaningful audio and video when provided; and
- periodic review of our theme, apps, checkout, account and policy pages.
These are improvement goals, not a representation that every page or third-party component currently conforms to a particular WCAG level.
Need help using the website?
If an accessibility barrier prevents you from finding product information, completing an order, tracking a shipment or requesting a return, contact us. We will make reasonable efforts to provide the information or service through an accessible alternative, including placing an order with you by phone or email.
9202 W Center St
Milwaukee, WI 53222
United States
How to report a barrier
To help us investigate efficiently, include:
- the page URL or name of the feature;
- a short description of what you were trying to do and the barrier you encountered;
- your browser, device and assistive technology, if you're comfortable sharing them; and
- your preferred contact method and any requested alternative format.
Do not include a password, full payment-card number, Social Security number or other unrelated sensitive data in your message.
Third-party content and services
Our store uses third-party services such as Shopify, payment providers, shipping carriers, order-tracking tools, analytics and embedded content. Although we do not control every independent service, we welcome reports about barriers you encounter while using them through our store and will seek a practical alternative where reasonably possible.
Ongoing improvement
We review feedback and may prioritize fixes based on impact, frequency, technical feasibility and available alternatives. We also re-check accessibility when we change our theme, page templates, navigation, checkout, forms or major apps.
Tell us about an accessibility issue
Use the subject line “Accessibility Support” and include the page or feature that needs attention.
Email accessibility supportContact form