Products and bulbs
Do your lamps work with US outlets?
Yes. Our lamps are listed for US homes: 120V with a standard US plug. The bulb base type is shown on each product page.
Are bulbs included?
It depends on the lamp. Each product page states clearly whether a bulb is included. If it isn't, the page lists the bulb base and maximum wattage so you can choose the right one.
What bulb should I use?
Use a bulb with the base listed on the product page and never exceed the maximum wattage. LED bulbs run cooler and use less energy. Warm white (2700K–3000K) gives a cozy glow; daylight (5000K) is brighter for desks.
Can I use a smart bulb or dimmer?
Most lamps with a standard E26 socket accept smart bulbs. Touch and dimmable lamps should be used with bulbs labeled dimmable, and the product page will say if a lamp has specific bulb requirements.
How do I know the lamp will fit my space?
Every product page lists height, shade diameter and base size in inches. Compare them with your nightstand or table, and leave room around the shade so it doesn't touch walls or curtains.
Are your product photos accurate?
We work to show each lamp accurately, but finishes, ceramic glazes and fabric shades can vary slightly by batch, screen and lighting.
Orders and payment
Which payment methods do you accept?
We accept major credit and debit cards, Shop Pay, Apple Pay, Google Pay and PayPal. All payments are processed securely at checkout.
When is my card charged?
Your payment is authorized when you place the order. If we can't fulfill an order, we cancel it and refund the full amount to your original payment method.
Can I change or cancel my order?
Yes, as long as it hasn't shipped yet. Email us as soon as possible with your order number. See Cancel Your Order.
Do I need an account to order?
No. You can check out as a guest. An account lets you see your order history and status in one place.
Shipping and delivery
Where do you ship?
We ship to all 50 US states. We don't currently ship to P.O. boxes, APO/FPO addresses or international destinations.
How much is shipping?
Standard shipping is free on all US orders.
How long does delivery take?
Orders are processed within 1–2 business days and typically arrive 3–7 business days after dispatch. Alaska and Hawaii may take 2–4 extra business days. See our Shipping Policy.
How can I track my order?
Use the tracking link in your shipping confirmation email, or enter your tracking number on our Track Your Order page. Tracking can take up to 48 hours to update after the carrier receives the package.
Returns and damaged items
What is your return policy?
You can return unused items in their original packaging within 30 days of delivery, with no restocking fee. Contact us first for return instructions. See our Returns & Refund Policy.
My lamp arrived damaged. What should I do?
Don't plug in a lamp with a cracked base, damaged cord or broken socket. Photograph the box, packaging and damage, then email us within 7 days of delivery. We'll send a replacement or a full refund at no cost to you.
Who pays for return shipping?
If an item arrived damaged, defective or incorrect, we cover return shipping. For change-of-mind returns, return shipping is paid by the customer.
How long do refunds take?
Approved refunds are issued to your original payment method within 5 business days after we receive and inspect the return. Your bank may take another 5–10 business days to post it.
Still need help?
Send us your order number or the lamp you're considering, and we'll get back to you within 1 business day.
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