Returns & refund policy

This policy applies to purchases from Lumshade. To request a return, contact us within 30 calendar days after delivery and wait for our return instructions before shipping anything back.

1. Return request window

Email contact@lumshade.shop within 30 calendar days after delivery. Include your order number, the item and quantity, the reason for the return, and photos when the condition or damage is relevant.

A request within the window doesn't guarantee approval; we first confirm the item's condition and eligibility.

2. Return eligibility

Unless the item arrived damaged, defective or incorrect, an approved return must be:

• unused, and not installed, modified or wired;
• complete, with the base, shade, harp, finial, cord and any included bulb or accessories;
• in its original packaging, including protective inserts, so it can travel safely;
• free from scratches, chips, stains, odors or damage that occurred after delivery; and
• sent back using the instructions we provide.

3. Items not normally returnable

• lamps that have been used, modified, rewired or damaged after delivery;
• items missing parts or original packaging, or returned in packaging that doesn't protect them;
• gift cards;
• items marked final sale or clearance before purchase; and
• returns sent without contacting us first.

These limits do not affect any rights you have for goods that arrived damaged, defective, misdescribed or incorrect.

4. How to request a return

5. Damaged, defective, missing or incorrect orders

Please inspect your order when it arrives and tell us within 7 days of delivery if anything is damaged, defective, missing or incorrect. Send photos of the outer box, shipping label, inner packaging, the lamp and the damage.

After review, we'll send a replacement or issue a full refund, including any shipping you paid, at no cost to you. We may ask the carrier to inspect the package or arrange pickup.

6. Return shipping costs

If the item arrived damaged, defective or incorrect, we cover return shipping and send you a prepaid label. For change-of-mind returns, the customer pays return shipping. We never charge a restocking fee.

7. Inspection and refunds

We inspect returns when they arrive and email you to confirm. Approved refunds go to your original payment method within 5 business days. Your bank or card issuer may take another 5–10 business days to post the credit. Original free standard shipping is not deducted from your refund.

If a returned item's condition is materially different from what was approved, we may reduce or decline the refund to the extent allowed by law and will explain why.

8. Exchanges

The fastest way to get a different lamp, size or finish is to return the original for a refund and place a new order. Replacements for damaged items or our own errors are sent without a new purchase.

9. Order cancellation

You can cancel free of charge before your order ships. Email us as soon as possible with your order number; see Cancel Your Order. Once an order ships, the return process above applies.

We may cancel and refund an order if an item is unavailable, payment can't be confirmed, the address can't be served, or the order appears fraudulent.

10. Return support

Our mailing address is not a return address. Use only the address in your return instructions. Nothing in this policy limits consumer rights that cannot lawfully be excluded.