For the fastest help
Include your order number when contacting us. Do not send payment-card information, government identification or other unnecessary sensitive data by email.
Contact options
Customer support emailcontact@lumshade.shop
Phone(414) 476-8020
Support hoursMonday–Friday, 9:00 AM–5:00 PM Central Time, excluding US holidays
Websitelumshade.shop
Business mailing addressLumshade
9202 W Center St
Milwaukee, WI 53222
United States
9202 W Center St
Milwaukee, WI 53222
United States
Response timeWe reply to every message within 1 business day.
Our mailing address is not a return address. Returns require prior written authorization; see our Returns & Refund Policy.
What to include
Order assistance
- Order number
- Name and email used at checkout
- A short description of the issue
- Photos of the box and lamp if damaged
Product question
- Product name or link
- Where the lamp will be used
- Size, finish or bulb question
- Any measurements you're working with
Returns
- Order number
- Item and quantity
- Reason for the return
- Photos if damaged or incorrect
Quick links
Track your order · Cancel your order · FAQ · Shipping Policy · Returns & Refund Policy
Messages are reviewed on business days. Sending a message does not create a service agreement, approve a return or guarantee order acceptance.