Privacy Policy

Lumshade (“Lumshade,” “we,” “us” or “our”) operates lumshade.shop. This policy applies to personal information handled through our US online store and related customer, order and support communications.

1. Information we collect

Category	Examples	Why we use it
Identity and contact	Name, billing and shipping address, email address and phone number	Accounts, orders, delivery, support and fraud prevention
Order and transaction	Products, quantities, prices, order status, returns, refunds, discounts, taxes and shipment details	Processing and fulfilling orders, accounting, customer care, returns and disputes
Payment	Payment method, authorization status, transaction IDs, and limited details such as card brand and last four digits provided by our payment processor	Payment processing, refunds, fraud prevention and accounting
Communications	Contact-form messages, emails, return requests, reviews and support history	Responding to requests, customer service and resolving claims
Device and website activity	IP address, browser and device information, cookie or session IDs, pages viewed, referral source and approximate location	Security, site operation, fraud prevention, preferences, troubleshooting and analytics
Marketing preferences	Email subscription status, consent choices and opt-out preferences	Sending permitted communications and honoring privacy choices

We never ask for sensitive data by email

Do not send Social Security numbers, full payment-card numbers, account passwords or government identification to us.

2. Sources of information

We collect information directly from you, automatically through our website and browser technologies, and from service providers involved in operating the store or fulfilling your order. These may include Shopify, payment providers (Shopify Payments, Shop Pay, PayPal), carriers such as USPS, UPS and FedEx, fulfillment partners and suppliers, fraud-prevention services, analytics providers and customer-support tools.

3. How we use information

provide the website, cart, checkout, customer accounts, order tracking and customer support;
process, fulfill, ship, replace, return, cancel and refund orders;
authenticate users, secure the website, prevent fraud or abuse, enforce our policies and resolve disputes;
maintain, troubleshoot, measure and improve our store, products, content and customer experience;
send order, shipping, service, safety, recall or account messages;
send promotional emails where permitted, subject to your consent or opt-out choices;
measure analytics and advertising performance when those services are enabled and allowed by your choices; and
comply with legal, accounting, tax and lawful government requirements.

4. Cookies and similar technologies

We and our service providers use cookies and similar technologies for essential store functions such as your cart, checkout, account sessions, payments and security, and—when enabled—for preferences, analytics and advertising measurement. See our Cookie Policy for details and choices.

5. When we disclose information

We may disclose personal information when reasonably necessary for the purposes in this policy, including to:

Shopify and technical providers that host our store and support security, email, apps and infrastructure;
payment and fraud-prevention providers, including Shopify Payments, PayPal, banks and card networks;
shipping and fulfillment providers, including carriers, warehouses, suppliers and delivery partners;
analytics, advertising and communications providers when enabled and subject to your choices;
professional advisers and authorities such as attorneys, accountants, insurers, regulators, courts or law enforcement when reasonably necessary or legally required; and
parties to a business transaction such as a merger, acquisition, financing or sale of all or part of our business.

We do not sell personal information for money. Some US state laws treat certain advertising-related disclosures as a “sale” or “sharing.” Where that applies, you can opt out on our Your Privacy Choices page.

6. Retention

We keep personal information for as long as reasonably necessary for the purpose it was collected, then delete, de-identify or securely dispose of it unless longer retention is required or permitted by law. Relevant factors include your account relationship, order history, return and refund periods, fraud and security needs, disputes, and tax and accounting obligations.

7. Security

We use administrative, technical and physical safeguards designed to protect information, including encrypted connections, access controls and the security features of our service providers. No website or transmission is completely secure. Please protect your account credentials and tell us if you suspect unauthorized activity.

8. Your choices

Account: update your contact and address details by signing in to your account or contacting support.
Marketing email: use the unsubscribe link in any promotional email. We may still send order, shipping and service messages.
Cookies: use any cookie banner or privacy controls on our site and your browser settings.
Advertising: opt out of targeted advertising and “sharing” on our Your Privacy Choices page.
Browser signals: where required by law, we honor Global Privacy Control signals.

9. US state privacy rights

Depending on your state of residence and the law that applies to us, you may have rights to access, correct, delete or obtain a copy of your personal information; to opt out of certain sales, sharing, targeted advertising or profiling; to limit certain uses of sensitive information; and to appeal a denied request.

To make a request, email contact@lumshade.shop with the subject “Privacy Request,” tell us your state of residence and describe the right you want to exercise. We may need to verify your identity, and an authorized agent may need to show proof of authorization. We respond within the time required by law and will not discriminate against you for exercising your rights.

10. Children's privacy

Our store is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us so we can take appropriate action.

11. Third-party services and links

Payment providers, carriers, tracking tools, social platforms and linked websites operate independently under their own privacy practices. Please review their policies before sharing information with them directly.

12. Changes to this policy

We may update this Privacy Policy to reflect changes to our website, services, providers, practices or legal obligations. The date at the top of this page shows the latest revision.